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Becoming a NDIS service provider

The Australia-wide National Disability Insurance Scheme (NDIS) is administered by the National Disability Insurance Agency (NDIA), an independent Commonwealth statutory agency. The NDIS is currently rolling out across Western Australia on a geographic basis and will be fully rolled out by 1 July 2020.

The Department of Communities (Disability Services) in WA is responsible for ensuring that NDIS providers comply with State quality and safeguarding requirements until this time.

Service providers wishing to provide NDIS supports must register as a service provider with NDIA and the Department (www.ndis.gov.au > Providers).

To register with the Department, providers need to submit an application for registration on the Disability Services Panel Provider (DSPP). This process requires providers to demonstrate their capacity to deliver contemporary and individualised NDIS supports and determines compliance with mandatory quality and safeguarding requirements, including compliance against the National Standards for Disability Services.

Providers can only apply to provide services in locations where the NDIS is currently operating in WA.

Applying for registration on the DSPP

To download the DSPP registration application package, search the Tenders WA website under tender number DSC0702016.

Applicants are encouraged to first register on Tenders WA. This ensures applicants will receive notifications of any updated information during the application process.

For more information, email registration@communities.wa.gov.au or phone 6104 9599.

Quality Standards related to Registration on the Disability Service Provider Panel (DSPP)

The Quality System in WA is based on the National Standards for Disability Services (NSDS). The NSDS help to promote and drive a nationally consistent approach to improving the quality of disability services. For more information, and to access a range of resources, visit the National Standards Resources page.

The quality requirements associated with registering on the DSPP are set out in registration application documentation, which is available on the Tenders WA website.

It is a mandatory requirement of registration that all applicants provide evidence of compliance with the relevant quality standards before their application can be assessed.

The evidence required to demonstrate compliance with quality standards is based on the type of services an applicant is intending to deliver, the level of risk in relation to the type of services to be offered, and consideration of the provider’s current participation in the WA Quality System (if relevant).

There are three quality categories:

Category 1: Products and General Supports

This category is for applicants only supplying aids and equipment, maintenance and general supports (e.g. continence supplies, building modifications) and Specialised Disability Accommodation.

Category 2: Allied Health

This category is for applicants who are qualified allied health professionals delivering Support Cluster 8A (school age years 9-17 and adults over 18 years) and Support Cluster 8B (school age years 9-17 and adults over 18 years) only.

Category 3: Full Service

All other applicants, including sole providers and qualified allied health professionals delivering Cluster 8 - Early Intervention Supports (0-8 years) and Cluster 7 ‑­­ Positive Behaviour Supports, must demonstrate compliance with one of the following:

Condition 1: State Party Quality System compliant: Based on NSDS Standards 1-6

Condition 2: NSDS Standard 6: Service Management compliant - other applicable quality standard related to service management

Condition 3: NSDS Standard 6: Service Management compliant - State Party Independent Quality Assessment of service management

Quality Standards Assessment

To meet the mandatory requirements of registration, applicants may be required to participate in an Independent Quality Assessment. The 6 Simple Steps to Standard 6: Service Management compliance document provides detail on the Independent Quality Standards Assessment process. Information regarding this can be found on the Tenders WA website.

Visit the Quality System page for further information.

Related documents

Overview of Quality Standards: Requirements for Registration (PDF only)