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Formal feedback and evaluation

Formal feedback has been and continues to be an integral part of the development and implementation of the WA NDIS trial to ensure the model is responsive to the needs of people with disability.

Since the commencement of the trials in 2014 there has been ongoing informal engagement at the local level with support groups, service providers, individuals, families and carers. In addition to this the Commission has used a number of different strategies to gauge consumer satisfaction and gather important feedback. These include:

Surveys

A WA NDIS survey was undertaken by an independent research company, in early 2015. The methodology was identical to that used for the consumer survey in the Commission’s annual report, which is regularly audited by the Office of the Auditor General.

Individuals, families and carers in the Lower South West were asked about their experience with the WA NDIS trial to date, including their satisfaction with the planning process, frequency of contact with their Local Coordinator and supporting carers.

Results from the survey indicate high satisfaction levels. Importantly, 94 per cent of carer respondents felt their Local Coordinator treated them with respect – true to the strong relationship-based model upon which WA NDIS is based. 

Related documents

PDF version (also available in Word below)

WA NDIS Consumer Survey 2015 Summary

Word version

WA NDIS Consumer Survey 2015 Summary

Quality Evaluation

The Quality System is designed to measure, monitor and improve the quality of funded and provided disability services in Western Australia.

The Commission measures service quality through annual service provider self-assessments and independent quality evaluations. At least every three years independent quality evaluators undertake quality evaluation assessments of service providers. People with disability, their families and carers play an important role in this process by providing feedback on the supports and services they receive. The Quality Evaluation report assesses whether the service is meeting the National Standards for Disability Services.

Related documents

PDF version (also available in Word below)

WA NDIS My Way Quality Evaluation Report 2015

Word version

WA NDIS My Way Quality Evaluation Report 2015

Independently facilitated forums  

Earlier this year the Commission, in partnership with National Disability Services (NDS), held WA NDIS consumer consultation forums in the Lower South West. The forums were aimed at gathering feedback from people with disability, their families, carers and service providers across a number of key areas including: experience of the trial (the planning process, relationship with Local Coordinators and the flexibility of the model); outcomes achieved; and emerging issues to inform further development and refinement of the model.

Governance and advisory groups

People with disability, their families, carers and service provider representatives are included in a number of key governance and advisory groups which oversee the WA NDIS trial. Feedback received through these forums has been invaluable in ensuring that the WA NDIS model is responsive and supporting people on the ground to achieve good outcomes.  

Reports

The Commission’s Quarterly Reports provide data and important information on WA NDIS trial progress, including feedback and outcomes achieved.