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Access complaints

Good access and inclusion benefits everyone in the community. Despite significant improvements in this area, people with disabilities and their families still experience access barriers in many areas of community life.

People with disability have the same rights as the rest of the community to access services, facilities and information. These rights are enshrined in legislation and failure to provide the same levels of access or opportunities could be viewed as discrimination.

In Australia, there is significant legislation on access that makes it unlawful to discriminate on the grounds of disability.

Information on other legislation and codes which support the rights for all Australians to access public services and facilities can be found on the Built environment—access to facilities page.

Related documents

PDF versions (also available in Word below)

Your rights
Improving access in the community. How to have your say!

Word versions

Your rights
Improving access in the community. How to have your say!