The West Coast Eagles football club has proven to be a winner in the 2015 season, in more ways than one.
Eagles member Ben Cox, who has an intellectual disability, is also a fan of the club’s Membership Services Team after it helped him out with advice on how to buy a ticket to the preliminary final match, between the Eagles and North Melbourne on 26 September.
“I had the best seat in the house, right next to our happy, friendly cheer squad,” Mr Cox said.
Mr Cox said that two weeks before the match, when he tried to buy tickets to the Eagles vs Hawthorn game, he had tried entering his Companion Card membership number into the ticketing agent’s website but it didn’t recognise his membership number.
When buying a ticket for the next game, Mr Cox sought help from the Eagles Membership Services Team.
He was amazed by the service he received from the football club’s services team member Lauren Mason.
“For big events like the finals, our special access members who have Companion Cards can either phone the ticketing agent on a specific number or they can visit the ticketing outlet in person,” Ms Mason said.
Mr Cox said Ms Mason liaised with the ticketing agent to ensure fans with disability had the same access rights to finals tickets and, with her help, he was able to buy his ticket.
The Disability Services Commission’s Operations Executive Director Chris Yates commended the club for its effort in supporting Eagles fans with disability.
“The assistance the club’s Membership Services Team gave Ben was in the spirit of Count Me In, where we live in welcoming communities that facilitate citizenship, friendship, mutual support and a fair go for everyone,” Mr Yates said.
Ms Mason said people with disability were always welcome to contact the club via email at firstname.lastname@example.org , phone 9388 4566 or check the West Coast Eagles website for information.
Ben Cox met West Coast Eagles ruck coach Dean Cox last year.