The following is a list of all disability service organisations contracted by the Disability Services Commission to provide disability support services. These services are categorised into support clusters.
The following are explanations of each support cluster. Select the name of a cluster to see what services are included.
Cluster 1: Accommodation
Cluster 2: Daily living
Assistance with daily life tasks away from family living arrangements
This support cluster incorporates assistance with and/or supervising daily life tasks in a setting away from an individual’s natural family living environment. It may be either temporary or ongoing. There is a focus on developing an individual’s skills to live as autonomously as possible. Reasonable and necessary support is provided in accordance with an individual’s needs and includes all aspects of normal daily living activities.
The price for accommodation is inclusive of all daily living support in the accommodation setting and includes all activities required to live at home, such as food shopping and attending medical appointments which may require transport. Additional support from cluster 2: Daily living is not applied when someone is receiving support through Cluster 1.
Accommodation can include individualised living arrangements such as host-family, co-resident and alternative family models, as well as house-sharing with friends and group home models. An accommodation package is inclusive of the requirements needed to support the model. This may include supervision and respite in some individualised options, such as host families.
Cluster 3: Communication
Assistance with daily personal activities
Assisting with and/or supervising personal daily life tasks to enable the individual to live as autonomously as possible. These supports are provided individually to a person and can be provided in a range of environments including, but not limited to, the individual’s own home.
Assistance with travel/transport arrangements
This focuses on the provision of transport to enable participation in community, social, economic and daily life activities, such as
- Taxi fare component not covered by other relevant taxi subsidy schemes
- Public transport fare of accompanying provider.
Training for independence in travel and transport
Supports focus on assisting an individual with specific skills development to increase their skills to travel and use public transport independently. This includes training in driving, using adapted equipment or vehicle modification.
Development and support with daily living and life skills
Development of daily living and life skills focusing on training and, where appropriate, ongoing support for an individual or their carer to increase their ability to live as autonomously as possible. Training and assistance can be provided either individually or through shared activities. It can include skills development and support with daily life activities, communication, social skills, tenancy, budgeting and problem-solving.
Training for parents
Delivering training to parents of children with disability to assist them in their parenting role.
Training for carers
Delivering training to carers in matters related to caring for a person with disability.
Cluster 4: Wellbeing
Interpreting and translation
Interpreting and translation focuses on assistance to the individual to enable independent communication in essential personal, social or community activities where translation is not available from a mainstream service.
Auslan one, Auslan two training–training in the use of Auslan and other communication techniques; TAFE course fee or equivalent.
Cluster 5: Having a break
Assistance to access and maintain employment
Support with specialised open employment job searching. This may include time-limited or ongoing provision of pre-vocational skills, training, advice, coordination with employers, workplace orientation to assist an individual gain a job and/or induction to assist someone into open employment.
Participation in community, social and civic activities
Assisting an individual to participate actively in community, social and civic activities–this includes supporting people during these activities and developing the person's ability to partake in these activities.
Activities that promote and encourage physical wellbeing, including exercise and sporting activities.
These supports are provided for the additional requirements needed due to the disability to assist the individual to participate in recreation and/or sporting activities.
Cluster 6: Episodic coordination and planning of support
Having a break
Breaks can be provided through a wide range of activities and services offered to people with disability and their families. The break provides positive experiences for people with disability, and strengthens and maintains the capacity of families to provide support and care.
Services are tailored to meet the needs of the person with disability and family, and may include the following types of activities:
- in-home assistance for the carer to undertake typical family activities
- in-home assistance that gives the carer a break
- out-of-home assistance, which may include individual activities, centre-based or shared living settings, alternative family settings or other flexible respite options
- respite accommodation in time of immediate need.
Cluster 7: Behaviour support and specialist care
Assistance in coordinating or managing life stages, complex situations, transitions and supports
This is time-limited planning and coordination for up to three months, to build capacity to sustain an individual’s ongoing support and/or to assist an individual in times of transition. It includes support to assist the person to address an unexpected event or crisis, or to familiarise them with a new environment, as well as developing capacity and resilience in the person’s network.
Planning is limited to the episodic provision of support to assist in stabilising an individual’s situation and reducing their at-risk status. Planning may be required during instances where there is a breakdown or withdrawal of informal care, significant escalation in behaviour or medical support needs and/or in justice-related matters.
Where there are complex needs or changing needs it may assist the individual, their family and carers to envision their goals to assist planning.
Cluster 8: Therapy and specialist support
This is time-limited behaviour support, based on planned strategies that aim to reduce the likelihood of behaviours of concern developing and/or increasing. The behaviours may cause harm to the individual and/or others. Behaviour support provides assistance to individuals, their family and support persons to identify the behaviours of concern, and to design specific positive behaviour support strategies.
Specialist care for persons with high-care needs (includes nursing care in the community for people with high-care needs)
This is the provision of specialist care for persons who have high-care needs. This involves support from someone with a high level of expertise, knowledge and/or training to respond to the person’s complex needs. It does not include acute nursing care as delivered by the health system.
It includes support for individuals who require assistance from a support worker with additional qualifications and experience relevant to the complex high medical support needs that require continuous and active support.
General therapy supports and strategies for early childhood 0–8 years of age
Provision of a combination of therapies, coordinated by a key worker together with the family, to support a child’s independence and participation.
General therapy supports and strategies for school age children 9–17 years of age
Provision of a combination of therapies, coordinated by a key worker together with the family, to support a child and/or young person’s independence and participation.
General therapy supports and strategies for individuals 18 years of age and over
Provision of a combination of therapies, coordinated by a key worker together with the family, to support an adult’s independence and participation.
Therapies are expected to fall into one of three categories:
Low band: generally for a person with disability, who requires either minimal supports or a short term intervention strategy.
Low band: generally appropriate for a person with disability who either has:
- moderate single or multiple areas of needs/concern
- behavioural concerns
- some family complexities that require specific interventions and for those interventions to be coordinated with other agencies.
High band: generally appropriate for a person with disability, who has complex needs that may also include complex health and medical needs.
Specialist Therapy Services (single-focused supports and strategies for all ages)
These services are defined as single focused, highly specific and unique services that are client-centred and complementary to other services–for example: specialised equipment consultancy, positive behaviour support and human relationships. Individual strategies form part of a holistic approach to services required to achieve the individual’s identified goals/outcomes detailed in their plan.
Collaboration with other community services involved with the individual are an integral part of ensuring successful outcomes are achieved and best practice approaches to service delivery are employed. Therapeutic supports are provided to assist the person to apply their functional skills to improve participation and independence in daily, practical activities.
Targeted services also include the provision of a range of counselling services that may include relationship, family, grief, family and/or group counselling. Counselling services build an individual’s capacity to work towards their personal goals.