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Complaints management

Providers of disability services are required to have a consumer grievances and complaints procedure, in accordance with the Disability Services Act (1993) and National Standards for Disability Services Standard 4. 

This section provides information about the Commission’s Consumer Liaison Service which manages complaints about Commission services. Service providers will also find resources to assist them to develop their own complaints policy. 

Links to other relevant resources are provided in this section. 

You can find information to assist you with the following: 

If you cannot find the information that you require, or would like more information about a particular topic, please contact the Commission’s Consumer Liaison Officer on 6167 8333, TTY 9426 9315, country callers 1 800 998 214 or email