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DAIP initiatives and examples

Below are examples showing how public authorities have achieved the seven DAIP outcomes.

Outcome 1

People with disability have the same opportunities as other people to access the services of, and any event by, a public authority.
The Perth Theatre Trust ensures information on its services and events is written in clear and concise language and is available in alternative formats. Information is also provided through BOCS Ticketing and Marketing Services and specific facilities available at each venue. These include infrared hearing loops to help people who are deaf or hard of hearing, as well as seating and parking facilities. Audio descriptions of live theatre performances for people with vision impairment are also available for selected performances.
The Shire of Mundaring’s rubbish collection includes a put-out/put-in service for people with disability. The shire also developed a ‘think before you park’ campaign designed to reduce the number of cars and bins parked on footpaths, thereby improving safe access for wheelchair users and children. The free use of aquatic wheelchairs is provided by the shire at the Bilgoman and Mt Helena Aquatic Centres with employees’ support. The shire’s event funding guidelines include consideration of access and inclusion by recipients of funding.
The City of Albany offers reduced rates for members who wish to participate in activities such as ‘Art Party’ classes and are an affiliate of the ‘Companion Card’ program.

Outcome 2

People with disability have the same opportunities as other people to access the buildings and other facilities of a public authority.
The Public Transport Authority’s Transperth Education manages the Get on Board Station Tour program that provides hands-on, on-site practical experience to Transperth services and stations. Participants meet key staff members, experience ticketing and boarding and discover station facilities and features. The program allows participants to see what accessible features are provided, what rights people with disability have on Transperth and how everyone can make Transperth work best for them. The personal approach in explaining and demonstrating the system makes a difference in ensuring people with disability can access public transport with the same confidence as anyone else.
The Shire of Halls Creek built new footpaths in areas previously inaccessible. Areas of high traffic were modified to include ramps from the roadside kerb, down to the road, for ease of use by people using wheelchairs and families with prams. Previously, the footpaths ended at the roadside kerb and were not mountable, creating access issues. A small pathway was created opposite the shops in the main street so people can cross the road within close vicinity to the shops. Previously, the only accessible crossing was located well away from the main shops and created a burden for those who need easy access to the shopping areas.
The City of Wanneroo built a new town centre which has created attractive and inclusive facilities in a hub. The major features include a library, museum and cultural centre and the civic centre is close to the business precinct with shops and food outlets nearby. All facilities are linked by wide pathways that expand opportunities for people of all ages and abilities to participate in the Wanneroo community lifestyle.
The Department of Commerce implemented a number of initiatives to ensure unrestricted access to its premises. These were in consultation with its Disability Access and Inclusion Reference Group which resulted in improved access to its headquarters at The Forrest Centre.

Outcome 3

People with disability receive information from a public authority in a format that will enable them to access the information as readily as other people are able to access it.
Curtin University commissioned Vision Australia to complete an audit against international web standards (specifically, the W3C’s WCAG 2.0 to Level AA) across eight public Curtin websites. The audit identified a moderate level of accessibility and an action plan to address gaps and ensure readiness for WCAG 2.0 by 2013. Curtin’s online web accessibility standards have been made available to Curtin staff and students. An internal communications strategy (the Accessible Information Implementation Plan) is currently being developed and will build upon the Disability Services Commission’s accessible information training package resources. Curtin University is also developing an online disability awareness module.
The Town of East Fremantle and City of Fremantle’s joint library obtained funding for digital playback devices available for loan to people with print disability. The Department of Families, Housing, Community Services and Indigenous Affairs’ Local Government Increasing Accessibility Library Initiative launch was hosted at Fremantle City Library. The City of Fremantle has improved access to its rates notices, which can be provided in alternative formats. The standard rates notice now has larger print and a symbol of access, highlighting text offering other formats. The city has facilities for its rates and other charges to be paid online and the city’s Meeting Place newsletter is also accessible on the internet. Specific information needs of individuals are taken into consideration on request.

Outcome 4

People with disability receive the same level and quality of service from the staff of a public authority as other people receive from the staff of the public authority.
As part of its induction program, Landgate provides its customer service staff with awareness training about providing services to customers with disability. Landgate incorporates its DAIP and diversity plans into its Staff Consultancy Committee so training and awareness in these areas are directed to relevant staff delivering Landgate services. The Staff Consultancy Committee includes representatives with disability to ensure a focus is maintained in this area.
The City of Cockburn delivers disability awareness training for all council staff over a three-year period. Already 60 per cent of staff have received the training. The city also delivers an induction to all new staff, including an outline of the city’s commitment to improving services for people with disability through its DAIP. Cockburn’s building services staff attended a number of training courses on the Access to Premises Standards and changes to the Building Code of Australia.

Outcome 5

People with disability have the same opportunities as other people to make complaints to a public authority.
The Princess Margaret Hospital for Children’s Child and Adolescent Health Service customer liaison service updated its complaint management form to identify people with disability and carers of people with disability. The complaint management checklist was revised to identify whether the complainant is a carer of a patient with disability and if they had been informed of support options. The Customer Liaison Service poster advertising the feedback and complaints process now includes information on the National Relay Service. The font size has been increased and the colour contrast improved for people with vision impairment.
The City of Bunbury committed to helping all people have the same opportunities to make complaints and give feedback. To ensure this happens, the city has promoted the availability of feedback mechanisms through various avenues including its website. New customer feedback forms are available to the public in alternative formats.

Outcome 6

People with disability have the same opportunities as other people to participate in any public consultation by a public authority.
The Kimberley Development Commission worked closely with community residents, the Department of Housing and other stakeholders to progress three housing-related initiatives. In association with the chief executive’s role as chairperson of the Warmun Community Re-establishment Taskforce, the Kimberley Development Commission worked with disability service providers and people with disability. This ensured temporary and permanent accommodation for people with disability was accessible and tailored, where appropriate, to suit individual needs.
Community development staff at the Shire of Roebourne advocate for the needs of people with disability and their carers. This is done by conducting formal and informal meetings with government, community service agencies and non-government organisations across the shire to assist with future planning of infrastructure, future events and services.

Outcome 7

People with disability have the same opportunities as other people regarding employment practices (recruitment and retention) by a public authority.
The Department of Mines and Petroleum (DMP) undertook an initiative by the Facilities Services Branch to make Environmental Officer Adam Ashby’s work more independent. Due to a predisposed medical condition, Adam was unable to use the accelerator of a standard vehicle due to a disability with his right leg and foot. This resulted in Adam relying on colleagues to accompany him on field trips. DMP’s Facility Services General Manager initiated action to modify one of the four-wheel-drive (4WD) pool fleet vehicles to provide the flexibility of shifting the accelerator pedal from right to left. This modification, approved by the Department of Transport, has enabled Adam to drive a 4WD pool vehicle. This has since given him the independence he requires to conduct field trips as part of his regular duties in ensuring environmental compliance. A unique feature about the modification of the accelerator is that when Adam is not using this pool vehicle for work-related trips, other staff can continue to use the vehicle with its accelerator pedal in the normal position.
Western Power recognises the diversity of the community in which it operates and is committed to having a workforce profile that reflects this. As part of this outcome, strategies include increasing the number of employment opportunities for people with disability during the current DAIP period. This has involved consulting with and promoting vacancies through the National Disability Recruitment centre, as well as implementing diversity training for all employees.
The City of Melville’s Volunteer Resource Centre has referred 39 clients with disability to volunteering positions over the past year and has seen an increasing number of clients with disability self-refer.

For additional examples, you can download the following document as a PDF or Word version:

Developing and reviewing DAIPs – public authority examples
Developing and reviewing DAIPs – public authority examples