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Consumer satisfaction survey

The Department of Communities contract to provide an Annual Consumer Survey expired on 31 January 2020.

Historically, data from the survey was used for reporting against three Effectiveness Indicators for the Office of the Auditor General and for inclusion in Communities Disability Services Annual Report.

The Department of Treasury advised Communities that the Effectiveness Indicators used in previous financial years have been reviewed and are no longer required for future years. Following this advice Department of Communities ceased the Annual Consumer Survey.